Frequently Asked Questions

Jivika Loans is a digital personal lending platform operated by VARV Technology Private Limited (Technology Service Partner — TSP). All loans are sanctioned, processed, and disbursed by Ajivika Finance Limited, a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India. VARV Technology Private Limited manages the digital interface; Ajivika Finance Limited is the licensed lender and retains full responsibility for all credit decisions and disbursements.

The minimum personal loan available through Jivika Loans is ₹1,000 (One Thousand Rupees) and the maximum is ₹1,00,000 (One Lakh Rupees). The actual amount offered depends on your income, credit profile, and repayment capacity as assessed by Ajivika Finance Limited.

The maximum repayment tenure is 36 months (3 years). You may select a tenure that suits your monthly cash flow. The applicable tenure will be confirmed in your loan offer.

The minimum net monthly salary eligibility is ₹30,000 (Thirty Thousand Rupees), credited to your bank account. Only salaried individuals employed with a registered employer are currently eligible.

The following documents are typically required:

• Photo ID: Aadhaar Card, Passport, or Voter ID
• PAN Card: Mandatory for identity verification and credit bureau enquiry
• Bank Statement: Last 3 months of your salary account
• Income Proof: Latest 2–3 salary slips or Form 16

All uploads are completed digitally. No physical submission required.

Interest rates are determined by Ajivika Finance Limited based on your credit profile, income, loan amount, and tenure. The applicable Annual Percentage Rate (APR) and all charges are disclosed in your loan offer letter and Key Fact Statement (KFS) before you accept. No undisclosed fees are levied.

Following successful credit assessment and KYC verification by Ajivika Finance Limited, loan disbursement is typically completed within minutes on working days, subject to bank processing time and successful KYC verification. You will be notified at each stage of the process.

Repayment is through Equated Monthly Instalments (EMIs) via NACH (National Automated Clearing House) mandate — automatic deduction from your salary account on the due date each month. While Jivika Loans does not levy any penal charges, please ensure sufficient balance before each EMI due date to maintain a healthy credit record.

Yes. In line with RBI's Digital Lending Guidelines, Jivika Loans offers a cooling-off period of 3 (three) calendar days from the date of disbursement. During this period, you may exit the loan by repaying the principal amount and the proportionate Annual Percentage Rate (APR) for the days the loan was outstanding — without any prepayment penalty or additional charges. To exercise this right, notify us at grievance@jivikaloan.com within the cooling-off period.

VARV Technology Private Limited operates as the Technology Service Partner (TSP) — responsible for the digital platform, borrower interface, and application processing. Ajivika Finance Limited is the regulated NBFC and actual lender — making all credit decisions and disbursing funds. This structure complies with RBI's Digital Lending Guidelines on LSP and TSP roles.

Jivika Loans employs 256-bit SSL encryption for all data in transit. Your information is shared only with Ajivika Finance Limited and authorised credit bureaus as required by law — never sold to third parties. Refer to our Privacy Policy for full details.

You may raise concerns through:

• Email: grievance@jivikaloan.com
• Grievance Officer: [To be updated as per Jivika Loans Grievance Policy]
• Nodal Officer at Ajivika Finance Limited: [Details to be provided]

All grievances will be acknowledged within 2 business days and resolved within 30 business days of receipt, in accordance with the Jivika Loans Grievance Redressal Policy.