1. Introduction

Jivika Loans is a digital lending platform operated by VARV Technology Private Limited ("VARV", "we", "us") in partnership with Ajivika Finance Limited, an RBI-registered NBFC ("Ajivika Finance"). This Policy governs the collection, use, storage, and sharing of your personal and financial information when you use the Jivika Loans platform (jivikaloan.com).

By accessing the platform or submitting a loan application, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Personal Identification Information

• Full name, date of birth, gender
• Residential address (current and permanent)
• Contact details: mobile number, email address
• Government-issued ID: Aadhaar (masked), PAN Card, Passport, or Voter ID

2.2 Financial & Employment Information

• Net monthly salary and employer details
• Bank account details (account number, IFSC code)
• Bank statements (last 3 months), salary slips, Form 16
• Credit bureau data (obtained with your explicit consent)

2.3 Technical & Usage Data

• IP address, device type, browser information
• Pages visited, application status and interaction logs

3. How We Use Your Information

• Processing and evaluating your personal loan application
• Conducting KYC verification as required by applicable law
• Credit assessment and bureau checks with Ajivika Finance Limited
• Disbursing approved loans and managing EMI collections
• Communicating loan status, repayment reminders, and account updates
• Complying with legal, regulatory, and auditing obligations
• Detecting and preventing fraud or unauthorised access

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. Data is shared only in these circumstances:

4.1 With Ajivika Finance Limited

As the licensed NBFC and lender, Ajivika Finance Limited receives your application data and supporting documents to make credit decisions and disburse loans.

4.2 With Credit Information Companies

With your explicit consent, data may be shared with authorised credit bureaus (CIBIL, Experian, Equifax, or CRIF) for credit assessment and reporting.

4.3 With Regulatory Authorities

We may disclose information to the RBI, law enforcement, or government authorities as required by law.

4.4 With Technology and Service Partners

Authorised third-party providers for KYC, payment processing, or cloud storage — under strict confidentiality agreements and only to the extent necessary.

5. Data Storage and Retention

Your data is stored on secure servers within India, in compliance with applicable data localisation requirements. Financial records are retained for a minimum of 8 years from loan closure as mandated by applicable laws. All data is protected with 256-bit SSL/TLS encryption in transit and at rest.

6. Your Rights

• Access: Request a copy of your personal data held by us
• Correction: Request correction of inaccurate data
• Deletion: Request deletion, subject to legal retention requirements
• Withdrawal of Consent: Withdraw consent for processing not mandated by law
• Grievance Redressal: Raise complaints with our Grievance Officer

To exercise your rights, contact us at: privacy@jivikaloan.com
Requests will be acknowledged within 2 business days.

7. Cookies and Tracking

The platform uses cookies to enhance user experience and maintain session security. You may disable cookies through browser settings, though this may limit certain functionalities.

8. Children's Privacy

The Jivika Loans platform is intended solely for individuals aged 21 years and above. We do not knowingly collect information from individuals below this age.

9. Changes to This Policy

We reserve the right to update this Policy. Material changes will be communicated via email or prominent notice on the platform. Continued use constitutes acceptance of the updated Policy.

10. Grievance Officer

1. Introduction and Acceptance

These Terms govern your access to and use of the Jivika Loans platform (jivikaloan.com), operated by VARV Technology Private Limited. By accessing the platform or submitting a loan application, you agree to be bound by these Terms in their entirety.

2. Parties to the Loan Agreement

2.1 NBFC — Ajivika Finance Limited (Lender)

All personal loans facilitated through Jivika Loans are sanctioned, processed, and disbursed by Ajivika Finance Limited (CIN: U74120UP1986PLC115939 | RBI CoR No.: [To be inserted]), an NBFC registered with the RBI under Section 45-IA of the RBI Act, 1934. Ajivika Finance Limited is the sole lender and retains full responsibility for all credit decisions.

2.2 VARV Technology Private Limited (Technology Service Partner)

VARV Technology Private Limited operates as the Technology Service Partner (TSP) for the Jivika Loans platform. It manages the digital interface, application processing, and platform maintenance. It does not perform lending activities.

3. Eligibility Criteria

• Indian resident aged between 21 and 60 years at time of application
• Employed on a full-time salaried basis with a registered employer
• Net monthly salary of at least ₹30,000, credited to your bank account
• Valid government-issued photo ID (Aadhaar, Passport, or Voter ID)
• Valid PAN Card
• Active bank account in your name
• Not declared insolvent or bankrupt under any applicable law

Meeting these criteria does not guarantee loan approval. All applications are subject to credit assessment by Ajivika Finance Limited.

4. Loan Parameters

• Minimum Loan Amount: ₹1,000
• Maximum Loan Amount: ₹1,00,000
• Maximum Tenure: 36 months
• Interest Rate: Determined by Ajivika Finance Limited and disclosed in your KFS
• Processing Fee: As applicable, disclosed upfront in your loan offer letter and KFS before acceptance
• Penal Charges: Nil — Jivika Loans does not levy any penal charges for delayed or missed payments

5. Application and Credit Assessment

5.1 By submitting an application, you authorise Ajivika Finance Limited and VARV Technology Private Limited to collect, verify, and process your information for credit assessment.

5.2 You authorise a credit bureau enquiry with authorised credit information companies in connection with your application.

5.3 All information provided must be accurate and complete. Submission of false information may result in rejection and/or legal action.

5.4 Loan approval is entirely at the discretion of Ajivika Finance Limited.

6. Disbursement

6.1 Upon approval and execution of the loan agreement, the sanctioned amount will be disbursed to your registered bank account via NEFT, IMPS, or RTGS.

6.2 Any applicable processing fee may be deducted from the disbursement amount as disclosed in the loan offer.

6A. Cooling-off Period

In accordance with RBI's Digital Lending Guidelines, you have the right to a cooling-off period of 3 (three) calendar days from the date of loan disbursement. During this period, you may exit the loan by repaying the principal amount along with the proportionate Annual Percentage Rate (APR) for the number of days the loan was outstanding, without any prepayment penalty or additional charges.

To exercise this right, you must notify Ajivika Finance Limited in writing at grievance@jivikaloan.com within the cooling-off period and repay the outstanding amount within 5 business days of such notification.

7. Repayment Obligations

7.1 You agree to repay in EMIs as per the repayment schedule in your loan agreement.

7.2 Repayment is via NACH mandate from your registered bank account. Ensure sufficient balance on each EMI due date.

7.3 Jivika Loans does not levy any penal charges or late payment fees for delayed or missed EMIs. However, missed payments may affect your credit bureau record and future borrowing ability.

7.4 Repeated defaults may result in credit bureau reporting, adversely affecting your credit score.

8. Prepayment and Foreclosure

Prepayment or foreclosure is subject to the terms of your individual loan agreement and Ajivika Finance Limited's prevailing prepayment policy. Jivika Loans does not levy any prepayment or foreclosure charges. You may repay your loan early at no additional cost, after the cooling-off period.

9. Default and Consequences

In the event of default, Ajivika Finance Limited reserves the right to initiate recovery proceedings in accordance with applicable law, report the default to authorised credit bureaus, and take such legal action as may be necessary to recover outstanding dues. No penal charges are levied.

10. Grievance Redressal

If your grievance is not resolved to your satisfaction within 30 business days, you may escalate the matter to the RBI Integrated Ombudsman Scheme at cms.rbi.org.in.

13. Credit Limit — No Automatic Increase

In accordance with RBI's Digital Lending Guidelines, Jivika Loans and Ajivika Finance Limited will not automatically increase your sanctioned credit limit without your explicit, informed consent. Any enhancement to your loan eligibility or credit limit will require a fresh application, credit assessment, and your written consent before disbursement.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at [Jurisdiction — to be specified].

15. Amendments

VARV Technology Private Limited and/or Ajivika Finance Limited may amend these Terms at any time. Continued use of the platform after notification constitutes acceptance of revised Terms.